Introduction: At AlSalim Group (A.S.G), we strive to provide high-quality services and products to our clients. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for refunds and returns.

1. Services Refund Policy:

• Eligibility for Refunds:

  • You may request a refund for any of our services if you are not satisfied with the results or if the service was not delivered as described.
  • Refund requests must be made within 30 days of the service delivery date.

• Non-Refundable Services:

  • Some specialized services, such as customized solutions and bespoke projects, are non-refundable once the service has commenced.
  • Fees for consultations and assessments are non-refundable.

• Process for Requesting a Refund:

  • To request a refund, please contact our customer service team at [Your Email Address] or [Your Phone Number].
  • Provide your order number, the reason for the refund request, and any relevant details.
  • Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.

• Refund Method:

  • Approved refunds will be processed using the original method of payment. Please allow up to 10 business days for the refund to appear in your account.

2. Product Returns and Refund Policy:

• Eligibility for Returns:

  • You may return any physical product purchased from us within 30 days of the purchase date for a full refund or exchange.
  • To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.

• Non-Returnable Products:

  • Certain products such as downloadable software, digital products, and perishable goods are non-returnable.

• Process for Returning a Product:

  • To return a product, please contact our customer service team at [Your Email Address] or [Your Phone Number] for return instructions.
  • Pack the product securely and include the original receipt or proof of purchase.
  • Ship the product to the address provided by our customer service team.

• Return Shipping Costs:

  • You will be responsible for paying the shipping costs for returning the product. Shipping costs are non-refundable.

• Refund Method for Product Returns:

  • Once we receive your returned product and inspect its condition, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed using the original method of payment. Please allow up to 10 business days for the refund to appear in your account.

3. Contact Us:

If you have any questions or need assistance with your refund or return, please contact us at:

AlSalim Group (A.S.G) Email: info@alsalim.net